How can we help?
We've listed below the most popular questions we get asked about the Dial-a-Code service. If you can't find the answer you are looking for, then please contact our customer services team for further assistance with your query.
Looking for Dial-a-Code App FAQs?
Don’t worry, all our access codes starting 29, work exactly the same way so go ahead and use whichever one you prefer! All our codes are made up of the following combination:“29 PP YY” where “29” is our unique identifier in the UK, “PP” is the price of the code, eg 03 for 3p or 13 for 13p and “YY” are last two end numbers used to identify our marketing campaigns, eg codes ending 29 are ones used for our website. We use different end numbers to track our various marketing campaigns in order to evaluate how we are doing. After all, the better we do the cheaper our call rates can be!
No, the service works on all O2, Orange, T-Mobile and Three Pay Monthly & Pay As You Go SIM cards. So if you are already on O2, Orange, T-Mobile or Three you can use Dial-a-Code right away. If not, don't worry, you can pick up a Pay As You Go SIM from most local stores, or get one FREE here.
The rates O2, Orange, T-Mobile and Three charge for dialing our special 6 digit access codes, starting '29' are shown with each destination. There are no additional charges and you can confirm these rates on the network operators' own websites. Find out more about billing here.
The rates shown to Dial-a Code's access codes are specifically for O2, Orange, T-Mobile and Three users. Calls from other networks will not connect to these access codes.
No. We have exclusively negotiated with O2, Orange, T-Mobile and Three to ensure our access codes have no connection fee, no minimum call charge and have absolutely no hidden charges. You will only be charged by your mobile operator the advertised pence per minute all-inclusive rate for the country you wish to call. T-Mobile, O2 Pay As You Go and Orange bill per minute; Three bills per second; O2 Pay Monthly bills per second with a first minute round up.
You can pick up Pay As You Go SIM card from most local stores.
No, all calls are billed by O2, Orange, T-Mobile or Three directly. You will not receive any charges or additional bills from us. Find out more about billing here.
You can call over 150 countries with Dial-a-Code. Simply search for the country you wish to call to find the access code you need, along with the pence per minute price to call that number from your mobile.
Yes! You can store them together as one entry in your phonebook. Find out how to here.
If you have an Android or iPhone then download our FREE app.